Reference

horas7 Legal: Clear Rules for Account Access

Clear account rules help you understand access, wallet checks and privacy before you open an account with horas7.

Account access termsWallet data handlingPolicy contact pathLocal-law wording
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CONTACT ROUTE

Get Legal Help Beside Your Account

A clear contact route matters when a Legal question affects your account or wallet status. Start from the account help path and include the phone number linked to your profile, the relevant payment name and any receipt reference. We can then identify whether the issue concerns access, a policy request or a DANA, OVO, GoPay or QRIS record. Please do not send passwords or one-time verification codes.

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Account access

Use the account help path when phone verification or a Legal eligibility question stops access. Include your registered number so we can locate the correct account record without asking for your password.

Wallet status

For DANA, OVO, GoPay or QRIS questions, provide the payment name and receipt reference. We use those details to separate a policy concern from a pending wallet status check.

Policy request

Ask support to route a privacy, correction or access request to the policy contact path. State the change you want and the account phone number connected with your horas7 profile.

DATA PRACTICE

How We Handle Legal Requests

We keep our Legal process practical: collect the account details needed for access and payment records, protect the profile with phone verification, and use policy requests to correct…

Account data

We use your account details to administer access, match phone verification and respond to Legal requests.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained for reconciliation and account security.

Cookies

Cookies can keep an account session and selected site settings working on your phone or desktop.

Account security

Phone verification is part of the account access step. Never share a password or one-time code with anyone claiming to…

Record retention

We retain records for the period needed for account administration, payment reconciliation and applicable legal duties.

Change requests

To request access, correction or another permitted change, use account help and name the record involved.

Answers Before You Open An Account

These Legal answers cover the searches we hear most often about account access, privacy and payment records. Read the applicable terms first, then use the account help route if your situation needs a direct policy response.

The horas7 Legal page covers account eligibility, phone verification, privacy, cookies, payment records, retention and requests to access or correct details. Eligibility depends on local law.

Account access from Indonesia is available where local law permits. You must provide accurate account details and complete the required phone verification before access is granted.

Legal terms explain how DANA and QRIS references may be used to match a receipt, reconcile payment status and protect your account. We do not need your wallet password.

We may keep account, phone verification and payment-reference data needed for administration, security and applicable legal duties. Retention depends on the purpose and local requirements.

Use the account help path and state which account detail needs correction. Include your registered phone number for matching, but never include your password or one-time verification code.

Yes. Cookies can support account sessions and site settings on your phone or desktop. You can also manage them through your browser, then contact account help with a Legal question.

Start with account help and request the policy contact path. Mention whether the concern involves access, privacy, retention or a DANA, OVO, GoPay or QRIS record.

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